Knowledge Base

Mapians eSIM Help Center

Quick answers about eSIMs, plans, activation, usage, billing, and support all in one place.

Instant Activation
Global Coverage
Secure Payments

General Questions

What is an international eSIM and how does it work? +
An international eSIM is a digital SIM that lets you access mobile data in multiple countries without using a physical SIM card. After purchasing, you simply scan a QR code to activate your plan instantly. It connects you to local networks worldwide, making it ideal for travelers who want fast, reliable internet without roaming charges.

Learn more about eSIM technology
Which devices are compatible with eSIM for travel? +
Most modern smartphones support eSIM, including the latest iPhone, Samsung Galaxy, and Google Pixel models. Before purchasing, users should check if their device is eSIM-compatible and unlocked. This ensures smooth activation and uninterrupted connectivity while traveling internationally. See the full compatible devices list
Is eSIM the same as a physical SIM? +
No, While both provide mobile connectivity, eSIM is digital and embedded in the device you activate it via software (QR code or app) instead of inserting a card.

Plans & Pricing

Are all eSIM plans prepaid? +
Yes, Every plan is fully prepaid no contracts, no monthly billing surprises, no credit checks.
Do data plans expire? +
Yes each plan has a validity period (e.g. 7 days, 15 days, 30 days) that begins either at purchase or at first activation (depending on the specific plan).
Are there any hidden charges or roaming fees? +
No, eSIM plans come with transparent pricing and no hidden charges. You only pay for the data plan you select, with no additional roaming fees. This makes eSIM a cost-effective solution for international travelers.

Activation & Usage

How do I install and activate an eSIM? +
1. Purchase your plan
2. Receive QR code via email or in your account
3. Go to Settings → Cellular/Mobile Data → Add eSIM
4. Scan the QR code and follow on-screen instructions

Step-by-step activation guide with screenshots
When should I activate my eSIM? +
Best practice: activate shortly before departure or right after landing. Most plans allow activation up to 30–90 days after purchase.
What if I have connection issues? +
Ensure data roaming is enabled, restart your device, or re-scan the QR code. Our support team can help remotely 24/7.

Billing & Payments

What payment methods are accepted? +
We accept major credit/debit cards (Visa, Mastercard, Amex), UPI (India), Google Pay, Apple Pay, and select regional payment gateways.
Can I get a refund? +
Yes, full refunds are available for unused and unactivated eSIMs. Refunds for partially used plans are evaluated case-by-case.

Read full refund policy

Support & Troubleshooting

How can I contact support? +
• Live chat (available 24/7 in the app/website)
• Email support@mapians.com
• In-app help center & ticket system
Is support available while I'm traveling abroad? +
Yes, our support team operates 24/7 and can assist you regardless of your current location (Wi-Fi or data connection required).