Account & Data Privacy
Delete your Mapians account
Follow the 3 simple steps below to permanently delete your Mapians account and remove your personal data.
1
Log in
Sign in to your Mapians account on the web or via the Mapians mobile app on iOS or Android.
2
Open Settings
Navigate to your Account Profile or Settings menu from the dashboard or mobile app drawer.
3
Delete Account
Select "Delete Account", review the confirmation prompt, and verify to delete your account permanently.
What happens when you delete your account?
- All personal profile information (name, email address, phone number) is permanently removed from active databases.
- Unused eSIM profiles and remaining data balances associated with your account will be immediately terminated and cannot be recovered.
- Saved payment methods, referral links, and wallet credit will be erased.
- Past order invoices and transaction records will be retained solely as required by UK tax and accounting laws (HMRC compliance) for statutory record periods.
Need assistance or want manual deletion?
If you cannot access your account or wish to submit an erasure request under GDPR/UK DPA, email our privacy team at support@mapians.com from your registered email address.
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